The Design of Future Things (27 page)

Lee, J.D. (2005). Human Factors and ergonomics in automation design. In G. Salvendy (Ed.), Handbook of human factors and ergonomics (3rd ed., pp. 1570–1596, but especially see 1580–1590). Hoboken, NJ: Wiley.

Lee, J. D., & See, K. A. (2004). Trust in automation: Designing for appropriate reliance.
Human Factors, 46
(1), 50–80.

Levin, A. (2006, updated June 30). Airways in USA are the safest ever.
USA Today.
Available at
www.usatoday.com/news/nation/2006–06–29-air-safety-cover_x.htm
.

Licklider, J. C. R. (1960, March). Man-computer symbiosis.
IRE Transactions in Electronics, HFE–1,
4–11. Available at
http://medg.lcs.mit.edu/people/psz/Licklider.html
.

Lohr, S. (2005, August 23). A techie, absolutely, and more: Computer majors adding other skills to land jobs.
New York Times,
C1–C2.

MacLean, P. D. (1990).
The triune brain in evolution.New York:
Plenum Press.

MacLean, P. D., & Kral, V. A. (1973). A triune concept of the brain and behaviour. Toronto: University of Toronto Press.

Maes, P. (2005, July/August). Attentive objects: Enriching people's natural interaction with everyday objects.
Interactions, 12
(4), 45–48.

Marinakos, H., Sheridan, T. B., & Multer, J. (2005).
Effects of supervisory train control technology on operator attention.
Washington, DC: U.S. Department of Transportation, Federal Railroad Administration. Available at
www.volpe.dot.gov/opsad/docs/dot-fra-ord–0410.pdf
.

Mason, B. (2007, February 18). Man's best friend just might be a machine: Researchers say robots soon will be able to perform many tasks for people, from child care to driving for the elderly.
ContraCostaTimes.com
. Available at
www.contracostatimes.com/mld/cctimes/news/local/states/california/
16727757.htm
.

McNichol, T. (2004, December). Roads gone wild: No street signs. No crosswalks. No accidents. Surprise: Making driving seem more dangerous could make it safer.
Wired, 12.
Available at
www.wired.com/wired/archive/12.12/traffic.html
.

Miller, C., Funk, H., Wu, P., Goldman, R., Meisner, J., & Chapman, M. (2005). The Playbook approach to adaptive automation. Available at
http://rpgoldman.real-time.com/papers/MFWGMC-HFES2005.pdf
.

Mozer, M. C. (2005). Lessons from an adaptive house. In D. Cook & R. Das. (Eds.),
Smart environments: Technologies, protocols, and applications,
273–94. Hoboken, NJ: J. Wiley & Sons.

National Center for Injury Prevention and Control. (2002). CDC industry research agenda. Department of Health and Human Services, Centers for Disease Control and Prevention. Available at
www.cdc.gov/ncipc/pubres/research_agenda/Research%20Agenda.pdf
.

National Transportation Safety Board. (1997).
Marine accident report grounding of the Panamanian passenger ship
Royal Majesty
on Rose and Crown Shoal near Nantucket, Massachusetts, June 10, 1995.
(No. NTSB Report No: MAR–97–01, adopted on 4/2/1997). Washington, DC: National Transportation Safety Board. Available at
www.ntsb.gov/publictn/1997/MAR9701.pdf
.

Nickerson, R. S. (2006).
Reviews of human factors and ergonomics.
Wiley series in systems engineering and management. Santa Monica, CA: Human Factors and Ergonomics Society.

Norman, D. A. (1990). The “problem” of automation: Inappropriate feedback and interaction, not “over-automation”. In D. E. Broadbent, A. Baddeley, & J. T. Reason (Eds.),
Human factors in hazardous situations,
585–93. Oxford: Oxford University Press.

______. (1993).
Things that make us smart.
Cambridge, MA: Perseus Publishing.

______. (1998).
The invisible computer: Why good products can fail,
the personal computer is so complex, and information appliances are the solution.
Cambridge, MA: MIT Press.

______. (2002).
The design of everyday things.
New York: Basic Books. (Originally published as
The psychology of everyday things.
New York: Basic Books, 1988.)

______. (2004).
Emotional design: Why we love (or hate) everyday
things.
New York: Basic Books.

Ortony, A., Norman, D. A., & Revelle, W. (2005). The role of affect and proto-affect in effective functioning. In J.-M. Fellous & M. A. Arbib (Eds.),
Who needs emotions? The brain meets the robot,
173–202. New York: Oxford University Press.

Ouroussoff, N. (2006, July 30). A church in France is almost a triumph for Le Corbusier.New
York Times.

Owens, D.A., Helmers, G., & Silvak, M. (1993). Intelligent vehicle highway systems: A call for user-centered design. ergonomics, 36(4), 363–369.

Parasuraman, R., & Miller, C. (2004). Trust and etiquette in a high-criticality automated systems. Communications of the Association for Computing Machinery, 47(4), 51–55.

Parasuraman, R., & Mouloua, M. (1996).
Automation and human
performance: Theory and applications.
Mahwah, NJ: Lawrence Erlbaum Associates.

Parasuraman, R., & Riley, V. (1997). Humans and automation: Use, misuse, disuse, abuse.
Human Factors, 39
(2), 230–53.

Petroski, H. (1998).
The pencil: A history of design and circumstance
(P. Henry, Ed.). New York: Knopf.

Plato. (1961).
Plato: Collected dialogues.
Princeton, NJ: Princeton University Press.

Reeves, B., & Nass, C. I. (1996).
The media equation: How people treat
computers, television, and new media like real people and places.
Stanford, CA: CSLI Publications (and New York: Cambridge University Press).

Rosenberg, L. B. (1994). Virtual fixtures: Perceptual overlays enhance operator performance in telepresence tasks. Unpublished Ph.D. dissertation, Stanford University, Department of Mechanical Engineering, Stanford, CA.

Rothkerch, I. (2002).
Will the future really look like
Minority Report?
Jet packs? Mag-lev cars? Two of Spielberg's experts explain how they
invented 2054.
Salon.com
. Available at
http://dir.salon.com/story/ent/movies/int/2002/07/10/underkoffler_
belker/index.html
.

Salvendy, G. (Ed.). (2005).
Handbook of human factors and ergonomics
(3rd ed.). Hoboken, NJ: Wiley.

Schifferstein, H. N. J., & Hekkert, P. (Eds.). (2007).
Product experience: Perspectives on human-product interaction.
Amsterdam: Elsevier.

Sheridan, T. B. (2002).
Humans and automation: System design and research issues.
Wiley series in systems engineering and management. Santa Monica, CA: Human Factors and Ergonomics Society.

Sheridan, T. B., & Parasuraman, R. (2006). Human-automation interaction. In R. S. Nickerson (Ed.),
Reviews of human factors and ergonomics.
Santa Monica, CA: Human Factors and Ergonomics Society.

Stanton, N. A., & Young, M. S. (1998). Vehicle automation and driving performance.
Ergonomics, 41(7)
, 1014–28.

Stephenson, N. (1995).
The diamond age: Or, a young lady's illustrated
primer.
New York: Bantam Books.

Strayer, D. L., Drews, F. A., & Crouch, D. J. (2006). A comparison of the cell phone driver and the drunk driver.
Human Factors, 48
(2), 381–91.

Stross, C. (2005).
Accelerando.
New York: Ace Books.

Taylor, A. S., Harper, R., Swan, L., Izadi, S., Sellen, A., & Perry, M. (2005). Homes that make us smart. Personal and Ubiquitous Computing, 11(5), 383–394.

Thoreau, H. D., & Cramer, J. S. (1854/2004).
Walden: A fully annotated
edition.
New Haven, CT: Yale University Press.

Weiser, M. (1991, September). The computer for the 21st century.
Scientific American, 265,
94–104.

Weiser, M., & Brown, J. S. (1995).
Designing calm technology.
Available at
www.ubiq.com/weiser/calmtech/calmtech.htm
.

_____. (1997). The coming age of calm technology. In P. J. Denning & R. M. Metcalfe (Eds.),
Beyond calculation: The next fifty years of
computing.
New York: Springer-Verlag.

Wilde, G. J. S. (1982). The theory of risk homeostasis: Implications for safety and health.
Risk Analysis, 4,
209–25.

Woods, D. D., & Hollnagel, E. (2006).
Joint cognitive systems: Patterns
in cognitive systems engineering.
New York: Taylor & Francis.

Zuboff, S. (1988).
In the age of the smart machine: The future of work
and power.
New York: Basic Books.

Index

Accelerando
(Stross),
25–26

Adaptive cruise control,
114–115

Adaptive House project,
119–123

Affordances,
66–69
,
71–72

AI.
See
Artificial intelligence

Airplanes/airports

baggage handling,
131–132

natural warning signals, artificial reintroduction of,
150

safety,
77–78

stopping points on throttles,
65

Alarms,
141

Anthropomorphism,
47

Apple Computer, the Newton,
142–146

Appliances.
See
Homes

Archiver, conversations with.
See
Machine's point of view
, the

Artificial intelligence (AI),
39–40

Asimov, Isaac,
188–189

Augmentation of human intelligence,
34
,
123–134

Automagical approach,
38

Automation

augmentative technology as the future of design,
34
,
133–134

autonomous or augmentative,
130–133

concerns/dangers raised by,
96–99
,
114–115

on a factory floor, impact of,
132–133

inappropriate, the problem of,
113–116

responsive,
86–90

sensible, overautomation and,
105–108

swarming and platooning of automobiles,
108–113

trade-offs of,
117–118

See also
Intelligent machines;
Technology

Automobiles

adaptive cruise control,
10–14
,
114–115

automation in,
96–99
,
105–108
,
115–116

car+driver as symbiotic system,
44–47

communication with car
vs.
wife, comparison of,
1–2

fictional account of technological nightmare in,
91–92

Intelligent Vehicles,
157

loose- and tight-rein control of, distinction between,
72

monitoring of the driver by,
36–37

natural interaction in, example of,
19–20

natural signals monitored by,
24

natural warning signals, artificial reintroduction of,
150–151

navigation system, lack of communication with,
2–4
,
6–8

reverse risk compensation principles applied to,
82–85

sounds in and around,
61
,
63–64

swarming and platooning of,
108–113

Aware Home,
128

Benchmarking and best practices,
54

Bicycles of Delft,
74–77

Blade Runner
,
25

Blind people, silent automobiles and,
64

Books, Plato's critique of,
5–6

Brain, the,
40–43

Brown, John Seely,
148–149

Other books

Smithy's Cupboard by Ray Clift
Mistletoe and Margaritas by Shannon Stacey
Parched by Melanie Crowder
The Cormorant by Stephen Gregory
Capital by John Lanchester
Huckleberry Summer by Jennifer Beckstrand
Marrying Kate by Jordan, Kimberly Rae
A Year to Remember by Bell, Shelly