The Design of Future Things (26 page)
Read The Design of Future Things Online
Authors: Don Norman
Chapter 4
| 91â92 | “Motorist Trapped in Traffic Circle 14 Hours,” fake news story written by D. Norman for the yearly April Fools edition of the computer newsletter, RISKS Digest, devoted to accidents, errors, and poor design of computer systems. |
| 94 | “But lo! men have become the tools of their tools” (Thoreau & Cramer, 1854/2004). |
| 95 | “Thoreau himself was a technologist . . .” (Petroski, 1998). |
| 96 | “has become a computer on wheels” (Lohr, August 23, 2005). Also see “A Techie, Absolutely, and More: Computer Majors Adding Other Skills to Land Jobs (New York Times, C1âC2). |
| 113 | “I once argued that the current state of automation . . .” (Norman, 1990). |
| 115 | “When the adaptive cruise control failed . . .” (Marinakos, Sheridan, & Multer, 2005). Here Marinakos et al. are referring to a study by Stanton and Young (1998). |
| 115 | “about to drive into a river” ( Times online, www.timesonline.co.uk/article/0,,2â2142179,00.html , April 20, 2006). Sat-Nav dunks dozy drivers in deep water. By Simon de Bruxelles. Accessed June 18, 2006. |
| 115 | “The cruise ship Royal Majesty . . .” (Degani, 2004; National Transportation Safety Board, 1997). |
Chapter 5
| 120 | “One journalist described . . .” (AAAS, 1997). |
| 121 | “Here are some more comments by Mozer himself . . .” (Mozer, 2005). Reprinted with permission of John Wiley & Sons. |
| 124 | “The research team in Microsoft's Cambridge laboratories . . .” (Taylor et al. 2007). |
| 128 | “In the Georgia Institute of Technology's Aware Home” . . . (from the Georgia Tech “Everyday Computing” website at www.static.cc.gatech.edu/fce/ecl/projects/dejaVu/cc/index.html ). |
| 131 | “Automation always looks good on paper . . . . Sometimes you need real people” (Johnson, 2005). |
| 132 | “Shoshana Zuboff, a social psychologist . . .” (Zuboff, 1988). |
Chapter 6
| 138 | “âI'm at a meeting in Viña del Mar, Chile . . .'” (E-mail from Jonathan Grudin of Microsoft, May 2007). Quoted with permission. |
| 148 | “In the words of Weiser and Brown . . .” (Weiser & Brown, 1997). |
Chapter 7
| 155 | “What if the everyday objects around us came to life?” (Maes, 2005). |
| 156 | “Once upon a time, in a different century and a faraway place . . .” The writing eventually was published as The Psychology of Everyday Things, later retitled The Design of Everyday Things (Norman, 1988, as The Psychology of Everyday Things; 2002 as The Design of Everyday Things ). |
| 160 | “Robots are coming . . .” Some of this material about robots in everyday life has been rewritten from my article for Interactions, a publication of the Association for Computing Machinery. |
| 163 | The Diamond Age: Or, A Young Lady's Illustrated Primer (Stephenson, 1995). |
| 166 | “Experience does change the brain” (Hill & Schneider, 2006). |
| 168 | “People Propose . . .” Epigraph from my 1993 book Things That Make Us Smart (Norman, 1993). |
| 171 | “Design: The deliberate shaping . . .” This definition was developed after a long discussion with John Heskett, who defined design as “the unique human capacity to shape and make our environment in ways that satisfy our needs and give meaning to our lives.” |
| 174 | “a future that is emotionally appealing and engaging.” I borrowed these terms from David Keyson's chapter, “The Experience of Intelligent Products.” His chapter arrived in my e-mail inbox as I was finishing this last chapter. How apropos. (Keyson, 2007, p. 956). |
Afterword
| 183 | “Humans are . . . large, expensive to maintain” (Kaufman et al., 1995, cited in Anderson, 2007). |
| 188 | “Fordism” (Hughes, 1989). |
| 188 | “Asimov's prime directive.” This seems like a clear reference to the human writer, Isaac Asimov's “Laws of Robotics” (Asimov, 1950). Interesting that they should pay such attention to them. |
| 189 | “And may Ford shine brightly upon you.” This seems to be a reference to Henry Ford, who developed the first mass-produced assembly lines. This would be a takeoff of the use of Ford's name in Huxley's Brave New World (Huxley, 1932). Come to think of it, that's what these machines are planning for us: Huxley's brave new world. Horrible thought. |
Acknowledgments
| 207 | Taming HAL (Degani, 2004). |
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