Crucial Conversations Tools for Talking When Stakes Are High

WHAT
CRUCIAL CONVERSATIONS
READERS ACROSS THE GLOBE SAY ABOUT THE BOOK

“Any book is powerful if you can relate to its content, is simple to understand, easy to apply, and is based on research. I have found all of these elements in
Crucial Conversations
. The narrative has a universal appeal and the strength to transcend cultures. I have found it to align closely with Indian values. The skills in
Crucial Conversations
make this world safe enough for humans to express themselves in crucial moments.”

Capt. Charanjit Lehal,

AGM Training and Development, TataSky, India

“I always thought I had good communication skills until I worked in the oil field where profanity and verbal attacks are used as punctuation. I've read
Crucial Conversations
four times, and it has totally changed ME! For the first time in my life, I have the courage to talk to almost anyone about almost anything.
Crucial Conversations
is one of the most important books I have ever read.”

Dave Hill,

Entrepreneur,

NSA Juice Plus+

“In my thirty-five years in the training profession, I have never experienced content so valuable and so life-changing as what is found in
Crucial Conversations
. I am convinced that if people could read any book that crosses boundaries for skills in team building, performance management, conflict resolution, problem solving, etc., it would be this one.”

Terrie Monroe, Director,

Organizational Development,

Children's Health System

“There are few books that have the potential to impact both one's professional and personal life.
Crucial Conversations
changed some of my destructive communication styles at home and at work. I attribute the impact it has had on my life to the fact that skills are derived from solid empirical data of social science research.
Crucial Conversations
is truly a life-changing book.”

Ghassan Qutob,

Regional Director,

Middle East Region,

Stallergenes

“Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations. Using
Crucial Conversations
as my playbook during this time was paramount in guiding me through each conversation.”

Joanne K. Bryson, CAE,

Executive Vice President and CEO,

Oregon Medical Association

“After fourteen years as a classroom teacher, this past year was my first as an administrator, and it was a BIG challenge. While I had no problems conveying ‘not so good' news to students and their parents, I had the hardest time delivering ‘not so good' news to teachers. After reading
Crucial Conversations
, I felt prepared to talk to anyone about nearly anything. This book has made my first year as a school administrator a great success.”

Terri Thornton, NBCT,

Instructional Specialist,

Luther Branson Elementary,

Madison County School District

“
Crucial Conversations
has empowered me to be a better husband, father, brother, and manager. I wish I could have read this book thirty years ago. I am so thankful to be a part of something so life-changing and truly hope to pass it forward whenever I get the opportunity.”

Ron McBee,

CFO, Ingram ISD

“This book was a turning point in my life both personally and professionally. It clarified exactly how you can change the way you react in different moments to get different results. I have regained a strong, loving relationship with my son by using the skills I learned from reading
Crucial Conversations
.”

Riana Avis,

Surrey, England

Tools for Talking When Stakes Are High

S
ECOND
E
DITION

Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler